Understand your brokerage
We start with your offices, agents, and the calls you want covered. Together, we establish how to handle buyer, seller, listing, and existing-client inquiries, including who should receive each type of call.
A clear path from setup to service
We connect Pluveus with your agents, listings, and the tools your team uses. We handle the setup, review the service with you before launch, and continue managing it as your brokerage’s needs change.
From understanding your calls to answering them
Your input. Our implementation
You decide which calls to cover, who should receive them, and how your team follows up. We handle the setup and guide you through launch.
Build it around your team
We set up call handling and live transfers, connect your MLS, CRM, and scheduling tools, and arrange notifications for your team. The service follows the routing preferences and follow-up process you’ve chosen.
Review before you go live
Try realistic calls before launch. Review how Pluveus answers property questions, connects callers, handles appointments, and passes information to your team. We work through any adjustments with you.
Launch with ongoing support
We coordinate the launch and monitor the service as it begins taking calls. We continue managing updates as your agents, offices, routing preferences, and connected tools change. Your team can review call activity, summaries, transcripts, and recorded outcomes in the portal.
Bring the essentials…
Your coverage
Tell us which numbers you want covered and when—your main line, individual offices, after hours, or calls your team cannot answer.
Your people
Share your agent roster and how you’d like inquiries routed, including requests for a particular agent and calls for buyer or seller specialists.
Your tools
Let us know which CRM, MLS source, and scheduling tools you use, along with how your team prefers to receive notifications. We handle the connections.
We’ll work through the details
Your brokerage evolves. Your service follows
When agents join, offices expand, or routing preferences change, we update the service with your team. We manage call handling and the connections to your systems, keeping Pluveus working with the way your brokerage operates.
Explore Pluveus for brokeragesQuestions about setup and support
What your team brings, what we handle, and how we support your brokerage before and after launch.
Have another question? Get in touch
What do you need from us to get started?
Start with the phone numbers you want covered, your agent roster, and the tools your team uses. We work through coverage, routing, listing information, and follow-up with you. You don’t need a finished call-handling plan before we begin.
Do we configure the service ourselves?
No. We handle the setup and connections. Your team helps establish how calls should be handled, who should receive them, and what should happen afterward. We put those decisions into practice and continue managing the service after launch.
Can we review the service before going live?
Yes. You can try realistic calls before launch, including property questions, buyer and seller inquiries, and requests for specific agents. We review live transfers, appointment handling, and the information delivered to your team, then work through adjustments with you.
Can we keep our existing phone numbers?
Yes. Calls from your existing numbers can be forwarded to Pluveus. We work with you to establish which lines it answers and when, including your main line, individual offices, after-hours calls, or calls your team cannot answer.
Can we start with a particular coverage need?
Yes. You can begin with one office, after-hours coverage, calls your team cannot answer, or your main inbound line. We establish the initial coverage with you and can extend it as your needs develop.
How long does setup take?
The timeline depends on the coverage you need, your routing preferences, and the systems we’ll connect. We outline the setup and launch schedule with you, including any information or access needed from your team.
How do our CRM, calendars, and listing information fit into setup?
We connect your CRM, scheduling tools, and MLS listing source during setup. If a CRM connection isn’t already in place, we can build one. Together, we establish how Pluveus should book appointments, update records, and notify your team.
What do you manage after launch?
We monitor the service and manage updates to call handling, agent routing, and system connections. When your team or processes change, we work with you to keep the setup current.
Let’s put Pluveus to work for your brokerage
Hear how Pluveus handles a call, or talk with us about your coverage, agents, and existing tools. We’ll handle the setup and continue managing the service after launch.
