Your offices
Arrange coverage and call routing around each office’s responsibilities. Calls can reach the appropriate office or agent group while remaining part of one brokerage-wide service.
Hundreds of agents. One connected answering service
Pluveus answers calls across your offices, connects callers with the right agents, and carries useful details into your CRM. Your agents get context for the next conversation, while your brokerage gets a clear view of call activity and outcomes.
Local relationships. Shared standards
One answering service across your brokerage, with call handling that respects the responsibilities of each office, agent, and market.
Your agents
Connect callers with a requested agent, the agent responsible for a listing, or a buyer or seller specialist. Route new inquiries according to your brokerage’s preferences.
Your markets
Direct inquiries to the offices and agents serving the relevant neighborhood or area. Help callers find the right local contact without asking them to navigate your organization.
Be there when your agents are elsewhere
Showings and client meetings deserve your agents’ attention. Pluveus helps callers get the information or next step they need when your team is busy or unavailable.
Use it for your main line, calls your agents can’t pick up, or evening and weekend coverage. Pluveus can handle multiple calls at once, helping your brokerage stay responsive during busy periods.
Explore AI call answeringKeep the numbers your clients know
Keep your existing phone numbers and forward calls to Pluveus. You can also add a dedicated number for an office, listing, or campaign, with call handling and routing set up around your team.
See how setup worksThe call is only the beginning
Connect the right people
Pluveus can transfer callers directly to an agent using your brokerage’s routing preferences. When no one is available, it gathers the details your team needs to follow up.
Explore live call transfersCarry the context forward
Give your agents a useful starting point: who called, what they discussed, and what needs to happen next. Pluveus delivers the handoff to your CRM, with summaries, transcripts, and notifications that help your team follow up.
Explore CRM & follow-upKeep a brokerage-level view
See call activity and recorded outcomes across your brokerage in the Pluveus portal. Review individual conversations when you need more detail, with access suited to each team member’s role.
Explore the customer portalHow Pluveus fits your brokerage
Answers to practical questions about coverage across offices, routing calls to agents, and getting started with your existing team and phone numbers.
Is Pluveus built for a brokerage with several hundred agents?
Yes. Pluveus is built for regional brokerages with hundreds of agents and multiple offices. Call coverage, agent routing, CRM handoffs, and portal access are set up around your brokerage’s structure.
Can different offices handle calls differently?
Yes. Coverage and routing can reflect each office’s responsibilities, agent groups, and local markets. Pluveus directs inquiries to the appropriate office or team while keeping call activity visible across the brokerage.
Can we use Pluveus alongside our existing front-desk team?
Yes. Pluveus can answer calls your team cannot pick up, provide evening and weekend coverage, or handle your main inbound line. You choose where it fits alongside your existing staff.
Do we have to replace our existing numbers?
No. You can forward calls from your existing numbers to Pluveus for main-line, overflow, or after-hours coverage. We can also provide dedicated numbers for offices, listings, or campaigns.
Can we keep our own approach to routing new inquiries?
Yes. Your brokerage chooses the participating agents and routing preferences. Pluveus can connect callers with a requested agent, a listing agent, a buyer or seller specialist, or an office group. Round-robin routing is also available for new inquiries.
Can we start with one office or a specific coverage need?
Yes. You can begin with one office or a particular need, such as after-hours calls. We can extend the setup to additional offices and coverage periods as you expand your use of the service.
What can our leadership team review in the portal?
Review call activity and recorded outcomes across your brokerage, including inquiries, appointment requests, and live-transfer results. Open individual records to read summaries and transcripts and see what follow-up was requested.
What happens when agents or office responsibilities change?
Tell us what has changed, and we update the relevant agent information, routing, and call-handling setup. Pluveus is managed beyond launch, so your team does not have to maintain the service on its own.
Put Pluveus to work across your brokerage
See how Pluveus handles a call, or talk with us about coverage, agent routing, and follow-up for your offices and agents.
