A familiar agent
When a caller asks for an agent by name, Pluveus can transfer them directly. Keep established client relationships connected to the agents who already know them.
From the first hello to the right agent
Pluveus can transfer callers directly to a requested agent, the listing agent, or a buyer or seller specialist. Connections follow your brokerage’s routing preferences, including round-robin rotation among designated agents.
Your agents. Your routing preferences
Different callers. A clear way to the right person
A familiar name or a fresh introduction
Some callers know who they want to speak with. Others need help reaching the right specialist or local team. Pluveus follows your brokerage’s routing preferences for both.
The right specialist
Pluveus can connect buyers with buyer specialists and homeowners with seller specialists. Your brokerage decides which agents handle each type of inquiry.
A new opportunity
Give new inquiries a consistent path into your team. Pluveus can rotate live transfers among designated agents using your brokerage’s round-robin routing preferences.
A particular property
Pluveus can identify the listing a caller is asking about and route the call to the agent responsible for it, following your brokerage’s preferences.
A local connection
Route callers to agents serving the relevant office, area, or market. Your brokerage can offer one point of contact while directing conversations to the appropriate local team.
Keep the conversation moving
A clear introduction
Before transferring, Pluveus confirms who the caller wants to reach and explains the proposed connection. The caller can ask for a specific agent or accept an introduction to a specialist.
- Caller
We’re looking at homes in Cedar Grove. Could we speak with someone about the area?
- Pluveus
Of course. Are you already working with one of our agents?
- Caller
No, we haven’t spoken with anyone yet.
- Pluveus
I can connect you with a buyer specialist who covers Cedar Grove.
- Caller
That would be great.
- Pluveus
I’ll try connecting you now.
A buyer specialist for Cedar Grove
The caller is looking in Cedar Grove and has no existing agent relationship. Pluveus uses your buyer-specialist routing preferences to attempt a live connection.
Not every agent can answer. The next step still matters
If a live transfer cannot be completed, Pluveus can return to the caller and capture a callback request. Your team receives the caller’s contact details, the reason for the call, and any callback preferences they shared.
Explore CRM & follow-up
Across offices, teams, and markets
Your brokerage’s structure, built into every connection
With hundreds of agents across multiple offices, knowing where a call belongs is part of delivering a consistent experience. Pluveus is built around that organization—not just a single destination for every caller.
We work with your team to establish who receives each kind of call, how new inquiries are shared, and what happens if an agent cannot answer. We then configure and manage Pluveus around those decisions.
See how setup worksA closer look at live call transfers
How callers reach a requested agent, how new inquiries are routed, and what happens when a connection cannot be completed.
Talk about your brokerageDoes Pluveus transfer callers directly to an agent?
Yes. Pluveus can transfer callers directly to a live person, rather than simply taking a message. It confirms that the caller wants to connect and follows your brokerage’s routing preferences to select the appropriate agent.
Can callers reach an agent they ask for by name?
Yes. When a caller requests an agent on your roster, Pluveus can transfer the call to that person. Existing clients can reach their own agent without being routed through a general inquiry group.
Can buyer and seller inquiries go to different specialists?
Yes. Buyer inquiries can go to your buyer specialists, while homeowners considering a sale can reach your seller specialists. Your brokerage decides which agents receive each type of inquiry.
How does round-robin routing work?
Pluveus selects an agent in rotation from a group your brokerage designates. You choose which agents participate and which inquiries use round-robin routing; we configure the service around those preferences.
Can calls be routed by listing, office, or market?
Yes. A property inquiry can go to the agent responsible for that listing. Other calls can be directed to agents serving the relevant office, area, or market, following your brokerage’s routing preferences.
What happens if the agent cannot answer?
If a transfer cannot be completed, Pluveus can return to the caller and capture a callback request. Your team receives the caller’s contact details, the reason for the call, and any callback preferences they shared.
Can we keep our existing phone numbers?
Yes. You can forward calls from your existing numbers to Pluveus, so callers continue using the numbers they already know. We help set up forwarding for your chosen coverage, including overflow or after-hours calls.
Can we see whether a transfer connected?
Yes. The Pluveus portal shows transfer attempts and whether a connection was completed. Your team can review the outcome alongside the conversation summary and transcript, with access based on each person’s role.
Where should your next caller go?
See how Pluveus connects callers with agents, or talk with us about routing calls across your brokerage’s offices, teams, and markets.
