More than an address
Your specialists receive the homeowner’s priorities and questions alongside the property details, giving them a useful starting point for the conversation.
See a seller conversationA thoughtful beginning for a significant decision
Pluveus learns about the home, the homeowner’s plans, and any timing they have in mind. It can transfer callers directly to your seller specialists and give your team the context to follow up.
Understand the homeowner behind the inquiry
A considered first conversation
Homeowners may have questions before they have firm plans. Pluveus gathers the details they share so your team understands what brought them to you.
The property
The property’s location, key details, and anything the homeowner wants your agent to know.
The motivation
Why they’re considering selling, what matters to them, and the questions they want to discuss.
The timing
Any timeframe they have in mind, including how a sale fits with their other plans.
Meet sellers where they are
A first question, plans for a move, or a request to speak with an agent. See how Pluveus handles different seller inquiries.
- Caller
We’re thinking about selling our house, but we haven’t decided yet. It’s more space than we need now.
- Pluveus
I can help you get in touch with a seller specialist. Which property are you considering selling?
- Caller
Our home on Cedar Lane. I’d like to understand what selling would involve, but I can’t talk for long right now.
- Pluveus
Would you prefer to have an agent call you back?
- Caller
Yes, please. Afternoons are usually best.
- Pluveus
I’ll pass along your callback request and let the agent know you’re considering downsizing and want to understand the selling process.
A callback with context
Your team receives a callback request, the homeowner’s preference for afternoons, and their questions about downsizing and selling.
- Caller
We’re planning to move closer to our daughter. We need to sell our house, but we’re not sure how to coordinate everything.
- Pluveus
Which property would you like to discuss with an agent?
- Caller
Our house on Willow Drive. We’d like to talk through selling before we start looking for our next place.
- Pluveus
What day or time would work for a consultation with a seller specialist?
- Caller
A weekday afternoon would work. We’re flexible on the day.
- Pluveus
I’ll ask the team to confirm a time and let them know you’d like to discuss how to coordinate the sale and move.
A consultation to discuss the move
Pluveus passes along the consultation request, preferred time, and plans for the move so your team can confirm an appointment.
- Caller
Hi, I’d like to speak with someone about listing my house.
- Pluveus
Of course. Is there a particular agent you’d like to speak with?
- Caller
No, we haven’t worked with anyone at your office before.
- Pluveus
I can help you reach a seller specialist. Which property would you like to discuss?
- Caller
Our home on Maple Avenue.
- Pluveus
Thank you. I’ll try connecting you with a seller specialist now.
A direct connection to your team
Pluveus gathers the property details and attempts a live transfer to a seller specialist.
Your agents bring the expertise
Your agents bring the local knowledge and pricing advice that help homeowners make informed decisions. Pluveus gathers the property details and the homeowner’s priorities, then helps connect them with your team.
Explore live call transfersCarry the first conversation forward…
A live connection
Pluveus can transfer homeowners directly to a requested agent or a seller specialist, following your brokerage’s routing preferences.
A consultation
Pluveus can book a listing consultation through your connected scheduling service or gather preferred times for your team to confirm.
A useful handoff
Property details, selling plans, and next steps go to your CRM, with notifications for your team and summaries and transcripts available in the portal.
Explore CRM & follow-up…with your team ready for the next.
Questions about seller calls
How Pluveus helps homeowners explore a possible sale, reach your seller specialists, and arrange a consultation—with useful details passed to your team.
Have another question? Get in touch
Can Pluveus help homeowners who haven’t decided to sell?
Yes. Homeowners don’t need a firm plan or a date in mind. Pluveus can learn about the property, why they’re considering a sale, and what they want to discuss, then help them reach a seller specialist or request a callback.
What information will our seller specialists receive?
The handoff captures what the homeowner shared: property details, reasons for considering a sale, any timing discussed, their questions, and the requested next step. Pluveus delivers those details to your CRM and can notify your team. Summaries and transcripts are also available in the portal.
Can seller calls be routed separately from buyer calls?
Yes. Seller inquiries can go to your listing agents or seller specialist group, while buyer calls follow a separate route. You choose which agents receive each type of inquiry, with options for designated specialists and round-robin routing.
Can a homeowner speak with an agent during the call?
Yes. Pluveus can transfer a caller directly to a requested agent or a seller specialist. If the connection can’t be completed, it can gather a callback request and pass the property details and caller’s questions to your team.
Can Pluveus arrange a listing consultation?
Yes. Pluveus can book through your connected scheduling service or gather preferred times for your team to confirm. Homeowners are told whether their consultation is confirmed or their requested time still needs confirmation.
Will Pluveus give a homeowner a valuation or pricing advice?
No. Valuations and pricing advice stay with your agents. Pluveus gathers the property details and the homeowner’s questions, then helps connect them with a specialist who can discuss their options.
Be there when homeowners want to talk
See how Pluveus handles a seller inquiry, or talk with us about live transfers, listing consultations, and follow-up for your brokerage.
